Special Features


Cosumer Code of Rights

The United Arab Emirates has issued the Consumer Code of Rights. In Dubai, the Department of Economic Development (DED) is in charge of implementing the Consumer Code of Rights through its surveillance role to maintain a fair and active economic environment for consumers and retailers alike.

DED has taken effective action to introduce the consumers to their rights such as the right to safety, the right to know, the right to choose, the right to redress. At the same time, DED has called upon consumers to understand and meet their obligations to have and practice the right to complain at any time.

The Consumer Rights Division of the Department of Economic Development promotes consumer rights and fair trading in Dubai by:

• providing information and advice to consumers and retailer / sellers about their rights and responsibilities

• helping consumers resolve disputes with retailer / sellers

• investigating complaints about unfair trading practices

• regulating business activities

For more information, complaints and suggestions call "Ahlan Dubai" on +971 600 545555

Email us: consumerrights@dubaided.gov.ae

Fax: 04-4503996

Website: http://www.dubaided.gov.ae/English/Pages/default.aspx



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