Special Features

Dubai Customs

Dubai Customs is a government department that facilitates free trade in Dubai and helps secure the integrity of Dubai’s borders. Collecting customs revenues and administering trade measures are other major duties. Dubai Customs supports fair trade practices and ensures that international conventions and agreements are strictly followed by the trade community.

Dubai Customs was established much before all other Dubai government departments and aims to be a world leader in customs administration through innovative and proactive services to its clients. Its vision is ’to sustain economic and social development in Dubai and to be one of the leading customs administration in the world supporting legitimate trade’.

It believes in integrating innovation and technology to keep pace with the times and follows a ’Reform and Modernization Program’ which seeks to develop Customs processes, procedures and technology and most importantly its people to meet the challenges of the future. Its introduction of e-improvements and hi-tech digital developments in IT and communications technology are firm steps towards meeting the international standards and requirements of the World Customs Organization. All Dubai Customs electronic services are provided through Dubai Trade (www.dubaitrade.ae); an innovative portal that combines all electronic services provided by Dubai Ports, Customs and JAFZA.

Contact Information:

P.O. Box 63
Dubai, UAE
Toll Free Phone: 800800 80 (Follow-ups and General Enquiries)
Regular landline: +9714 4177777
Email: client.relations@dubaicustoms.ae

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