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Emirates Post GroupSet To Offer Next-Generation E-Services
(12 May 2014)

 

Emirates Post Group has started rolling out next-generation postal e-Services, with a focus on providing commonly used services via smartphones, according to Mr. Ibrahim Bin Karam, Chief Commercial Officer of the Group.

Addressing the second media briefing in line with the initiative launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, with the aim of boosting interaction with media channels, Mr. Bin Karam discussed a wide range of issues relating topostal services as well as matters pertaining to its subsidiaries.

Mr. Bin Karamreferred to the Group’s plans to boost volumes of international parcels and highlighted the importance of e-commerce in today’s changing world and ways to develop it further.  Quoting UPU figures, he revealed that the number of international transactions in parcels during 2012 increased to 61 billion parcels, and wasexpected to jump to the value of $ 2 trillion by 2020.

According to a plan prepared by Emirates Post Group, the most used e-Services on the EPG website which are now available on mobile devices, include the following: e-P.O. Box (for checking incoming postal mails); Track and Trace; location maps for post offices; Submitting customer inquiries, complaints and suggestions; Complaint tracking and Rate Calculator.It will also includepayment of third party invoices, allowingcustomers to view bills of Dewa and Sewa and make payment electronically.

Emirates Post’s larger goal is to make all online services available via mobile devices and smartphones in the near future. The second phase will see Emirates Post venturing into e-commerce, making use of Emirates Post’s advanced mailing and delivery system.

Speaking about e-commerce, Mr. Bin Karam said the plan is to list a selected range of products on the website, and allow customers to order them online and have them delivered through the postal and courier network of Emirates Post Group.

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