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Dubai Municipality Maps Road To Success And Innovation With DM Smart Search Portal
(12 July 2016)

 

As part of its efforts towards pioneering a sustainable and smarter city by embracing the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister and Ruler of Dubai, Dubai Municipality, with the help of Microsoft SharePoint, has launched DM Smart Search, a unified portal that provides access to vital information from across all departments within the organisation. The decision was made in order to streamline existing data management systems and facilitate better town planning through faster decision making and improvement in overall levels of customer service.

The idea was fuelled by the need to make operations more flexible and streamlined, and allow for more efficient working while utilising the immense power of Microsoft cloud tools. Leveraging Microsoft SharePoint, Smart Search has enabled employees of Dubai Municipality to collaborate on tasks as well as create, access and organise information easily to improve work flow. The Smart Search tool acts as a gateway across all functions of DM, allowing users to access information through a single click by signing in to a Web portal, and extract filtered information through layers of complex data in real time.

AbdulMajid Al Mulla, Assistant Director at the Information Technology Department, Dubai Municipality, said, "Adoption of Microsoft SharePoint technology has helped Dubai Municipality realise its vision of reinventing the way we work together. By harnessing the power of data and converting it into knowledge for building more sustainable communities, we believe DM Smart Search, supported by SharePoint, will lead Dubai Municipality along the pathway to success. Our long-term mission is to empower our employees and clients to have ease of access to data, and Microsoft SharePoint makes that possible."

"We at Microsoft have always believed innovation to be the key driver for future success and growth," said Samer Abu Ltaif, Regional General Manager, Microsoft Gulf. "It is our goal to make technology easily accessible to everyone and to provide the right tools for organisations so they can leverage technology for more intelligent working. With our efforts to support government modernisation, this collaboration between Dubai Municipality and Microsoft sets an example for what technology can do for people, enabling them to harness the power of the latest solutions to their advantage and achieve more."

With more than 33 organisational units and a working experience spanning over 57 years, Dubai Municipality boasts a unique set of more than 300 services for its users. Its collaboration with Microsoft SharePoint to create the Smart Search tool has served as a catalyst for connecting users, and has boosted employee productivity by 40%, decision-making efficiency by 80%, and given rise to innovation for the formation of more sustainable communities. Embarking on a journey to realise the vision for a smarter UAE, Dubai Municipality has stepped forward to revolutionise the way departments collaborate and work, in order to set trends for competent, efficient and resourceful working. 

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