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As part of its commitment towards achieving smart transformation in its services as per the “Dubai Smart City” initiative, Emirates Central Cooling Systems Corporation (Empower), the world’s largest district cooling services provider, reported that the number of its online transactions is continuously growing. The company recorded a total of 250 thousand transactions performed through its e-services system from January to July 2018.
Empower aims to increase the number of e-services subscribers to achieve 100 per cent online transactions. The e-services allow customers to pay bills online, view their bills history, register and track requests, and view consumption trends, among other services.
Ahmad Bin Shafar, CEO of Empower, said: “Empower aligns its objectives with that of Dubai Government in the fields of Artificial Intelligence (AI) and smart transformation in customer servicing to achieve a complete digitalisation and paperless environment. This move is set to support “The Dubai Paperless Strategy” launched by HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council of Dubai, last February, under the directive of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to make Dubai the smartest and happiest city in the world and as per Dubai Plan 2021 which aims at making Dubai a smart sustainable city, with clean healthy environment.”
“Innovative e-servicing contributes to the preservation of the environment and reduces the carbon footprint resulting from paper consumption. Smart transformation has significantly contributed to savings in overall paper consumption, and has boosted customers’ satisfaction through easy and convenient online transactions that can be done from anywhere in the world,” added Bin Shafar.
Empower’s e-service system was launched in 2013, and has since been adopted by a number of Empower’s 85,000 customers. Customers can also pay their bills through Dubai Now mobile application, Emirates NBD, and Al Ansari Exchange branches.
Empower currently operates over 1.34 Million RT, providing environmentally responsible district cooling services to large-scale real estate developments, such as Jumeirah Group, Jumeirah Beach Residence, Dubai International Financial Centre, Business Bay, Dubai Healthcare City, Jumeirah Lake Towers, Palm Jumeirah, Discovery Gardens, Ibn Battuta Mall, Dubai Design District and International Media Production Zone, among others.
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