The Roads and Transport Authority, RTA, has won four awards from the Insights Middle East Call Centres Company, as the Best Government Call Centre, Best Large Government Call Centre with more than 70 employees, Best Customer Account Manager, and the Best Operations Manager.

The event witnessed fierce competition with more than 200 participants hailing from various federal, local entities, regional banks, private sector companies at the local and GCC levels. RTA also obtained the Service Olympian Award for the Best Middle East Call Centres Category and the Best Call Centre in Using Customers Service Technologies Category.

The awards are part of an international awards programme sponsored by the International Customer Service Institute in collaboration with Integrated Ethos Solutions for Customers in the Middle East. The event featured tough competition with 321 participants from various federal and local agencies, regional banks and developers, major hospitals, and private companies.

Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of RTA, was elated with the six awards he accepted from Yousef Al Rida, CEO of Corporate Administrative Support Services Sector, and Ahmed Mahboub, Executive Director of Customer Service at RTA.

"Winning these accolades is a testament to RTA’s endeavours to attain the highest customer satisfaction rating, which is one of its strategic goals (People Happiness)," he noted. Al Tayer stressed the need to make more efforts to maintain this high level of performance.