RTA’s Dubai Taxi Corporation (DTC) revealed that ‘In Safe Hands’ service had been very popular in 2018, lifting about 19 thousand passengers in 11 thousand trips. The service, which has been launched in 2011, is part of a package of DTC services offered to clients with the aim of making them feel confident, safe and happy with the taxi service.

“The 78 In ‘Safe Hands’ taxis in service have been quite popular with riders over the past years, thanks to the safety and privacy provided. Many consider the service as the best fit for women, children, students, seniors and people of determination. The service can be ordered weekly, monthly or annually and allows the booking of the favorite driver from the DTC,” said Adel Ahmed Sharif, Director of Fleet Operations, Dubai Taxi Corporation.

“The flag down rate is 25 dirham plus 1.86 dirham per kilometre. The service can be booked through DTC’s Call Center (Tel: 80088088) and is available at Dubai Airports around the clock. Given the popularity of the In Safe Hands, the DTC is considering to revamp the service to bring more satisfaction & happiness to riders. For this purpose, it is running workshops to engage clients and prompt them to express their views and reviews of the service to screen and address their needs.

“The DTC cares so much for the happiness of all community segments and endeavours to offer the best customer services. Our aim is to make the taxi service the first option for passengers in Dubai and realise our Vision of ‘Pioneers in Safe, Reliable and Smart Transport Services," concluded Sharif.