Company News

Emirates Post Supports National Disinfection Programme
(26 March 2020)
All Customer Service Centres to remain closed on March 28th

In support of the Ministry of Health and Prevention, and the Ministry of Interior, Emirates Post will be closing all its Customer Happiness Centres and temporarily halting courier services on Saturday, March 28. The move is in line with the three-day ‘National Disinfection Programme’ carried out by the two ministries in their campaign to contain the spread of the COVID-19 virus. The national programme will involve a comprehensive sterilization of public utilities and transport over the course of three days.

Emirates Post has already enforced stringent measures to ensure the health and safety of its employees and visiting customers, including the disinfection of Customer Happiness Centres, loading areas, sorting centers, trucks, and other transportation vehicles on a daily basis. All new shipment arrivals to sorting centers are also sterilized to combat any chances of transmission.

As part of UAE’s vital services, Emirates Post will reopen for operations on Sunday (March 29) but with reduced operating hours. Customer Service Centres will now temporarily operate from 9am to 2pm or 9am to 6pm, to further limit social and physical distancing.

Customers can continue to avail of services online, including renting and renewing PO Boxes as well as ordering pick-up services for domestic express shipments, premium domestic shipments and premium international shipments.

His Excellency Abdulla M. Alashram, Group CEO of Emirates Post Group Company said: “We encourage our employees and the citizens of the UAE to respect the directives by the UAE government on social distancing and stay at home this weekend. Emirates Post will close through the weekend and resume delivery operations as usual on Sunday with reduced operating hours for our Customer Happiness Centres. Opening an hour later and closing an hour earlier will allow us more time to disinfect and restock items as well as provide relief to our dedicated employees. The new measure will further strengthen our country’s defences against the virus, ensure the health of our employees and the continuity of our services in the long-term. It is critical that we support our leaders as well as those on the frontlines at this crucial moment”.

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