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RTA’s Happiness Strategy comprises 12 key pillars, six of them at the community level, and the other six at the individual level namely, learning through supporting initiatives encouraging reading, promoting knowledge & individual skills, adopting of governance, offering sponsorship, supporting Dubai economy, supporting initiatives contributing to thriving business & improved living standards, improving the environment for the benefit of upcoming generations, protecting the public health, maintaining the family fabric, enhancing customer relations, and caring for the community & communal relationships.
RTA’s Stand
Al Tayer inspected the stand of Customers Happiness Week’s featuring an innovative design replicating customers’ experience with RTA’s services. The stand has two entrances, the first for motorists to furnish them with the smart services & apps relating to their transactions, and the second is designated for public transport riders. Monitors displaying the main smart apps offered by the RTA to customers surround the stands.
During his inspection tour of RTA’s stand, Yousef Al Rida, CEO of Corporate Administrative Support Services Sector, briefed Al Tayer on the events of the Happiness Week, which runs through until Feb 20. The array of events includes highlighting the Mohammed bin Rashid Smart Majlis system, ideas & comments received from the public & how to cope with them by an internal team of the initiative, and honoring of innovative ideas & feasible suggestions. During the event, external speakers will be hosted to deliver three lectures at Al Wasl Auditorium discussing new trend of customers’ service, suggestions system, and the World Happiness Day.
“Visitors of RTA’s Stand at Dubai Mall can acquaint themselves with all services & smart apps relating to motorists, means of submitting applications for services in this regard, and identifying the types & means of transport as well as smart apps & services relating to public transport. A corner has been set to explain the types, recharge and use of NOL cards in public transport means,” explained Al Tayer.
Al Tayer also reviewed the driving simulator emulating the driving of vehicles under different climatic conditions. He also visited the corner of Read More initiative familiarizing the public with the efforts made by the RTA to diffuse the culture of reading across schools along with the ensuing affairs such as the provision of audio & digital libraries for visitors of metro stations, and a corner for the disabled dedicated to the services provided by the RTA to this category.
Explaining the Customers Week, Al Rida said: “The Customers Week is concluded by a ceremony to honor owners of important reports & feasible suggestions channeled through the Madinati System. It will also honor the best agency in serving customers, best service department, best department supporting Customers Service Department, Best Customer Results Service Provider, Best Customers Service Center, and the Best Agency in delivering online services.
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