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Dubai Government Excellence Program

Dubai is keen to improve the performance of its Government sector so as to empower the sector to comply with the latest developments in all fields and to enhance its capacity to implement modern administrative principles which are based on pillars such as, customer satisfaction, resource development, procedures simplification, systems documentation, creativity encouragement and capability development. Dubai also seeks building a sound working environment by motivating and supporting Government departments to adopt strategies inducing comprehensive development, servicing of the business community, excellent investment conditions and to support the private sector and promote free entrepreneurship. Pursuant to what precedes, HH Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister, and Ruler of Dubai has ordered the establishment of Dubai Government Excellence Program to develop the Government sector and improve its performance through moral incentives, motivational working environment, constructive cooperation and positive competition. Dubai Government Excellence Program seeks to achieve a quantum leap in the performance of government departments and bodies by providing a set of benchmarking norms allowing them to conduct self assessment activities. The program also sets the following goals: To develop the government sector and improve its performance through the provision of moral incentives and the establishment of a motivating working environment that promotes constructive cooperation and positive competition. To support development programs within government departments and bodies, improve productivity, enhance efficiency, rationalize expenditure and ensure commitment to excellence in service. To promote the principles of excellence, creativity and quality, install the best administrative and professional practices and implement the most advanced and effective working methods. To underline the role of the government sector in steering and supporting comprehensive development plans as well as its role in establishing a modern motivating working climate, promoting high levels of performance in all areas, servicing the business community and supporting the private sector. To provide a guiding reference through principles and assessment criteria for the level of performance and progress within Dubai government departments and bodies. To ensure full commitment of government sector to fulfill its tasks and obligations with the highest level of quality, efficiency, and professionalism. To express Dubai’s appreciation and recognition to government departments and bodies achieving excellence in performance, productivity, services, projects, programs, plans and working methods. To motivate government employees of all ranks, with the purpose of promoting creativity, excellence, commitment, know how, customer support and performance.

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